Ambulance services and hotlines in Kenya

There are certain health emergencies that require medical evacuation.

A medical emergency can catch off guard if you don’t have the correct contacts for ambulance services or emergency department at the nearest hospital.

The need for ambulance services has become more prevalent following the advent of Covid-19.

Ambulances come equipped with both basic and advanced medical equipment, life support gadgets and qualified staff.

Below are contacts for ambulance services and hospitals in case you get a Covid-19 emergency or any other that requires evacuation:

1) Kenya Red Cross

Kenya Red Cross emergency services are offered under its subsidiary known as E–Plus Kenya. The services are available across the 47 counties.

Emergency Contacts: 0700 395 395 or 0738 395 395

Email: [email protected]

2) Avenue Rescue Services

Avenue Rescue Services are available in Mombasa, Nakuru, Nairobi, Ongata Rongai, Eldoret and Kisumu.

Contacts: 020-3743858, 0711 060 000, 0732 175 000.

Email: [email protected]

3) Kenyatta National Hospital

Kenyatta National Hospital is the largest referral hospital in Kenya and receives emergencies on a 24-hour basis.

Contacts: 020 2726300, 2726450/1-5, 2726550, 0738606409, 020 272 5272

Email: [email protected]

4) Critical Care Ambulance Services Limited

This is a 24–hour emergency ambulance service based in Pumwani, Nairobi. The service also offers high-level intensive care unit evacuation, transfers and transportation.  `

Hotline Numbers: 0716 400 500, 0728 918 000, 0735 844 904

5) St John’s Ambulances

This service offers subscription packages that provide for 24-hour medical emergency ambulance evacuation, stabilisation on site by emergency medical personnel, online medical consultation, and hospital transfers. An individual plan with St. John’s Ambulances costs Sh1,200 per year while a family plan costs Sh5,000 annually.

Main Hotline: 072-1225285

Kisumu: 0723-956649, 0722-664042 or [email protected]

Kakamega: 0718-189671 or [email protected]

Mombasa: 0721-392223, 0722-956803 or [email protected]

Nakuru: 0721-355773, 0721-486211 or [email protected]

Nyeri: 0724-418811 or [email protected]

6) Intensive Care Air Ambulances

Contacts: 0722-600600, 0733-600600, 020-6000600, 020-604945, 020- 602767 or [email protected]

7) AAR Health Emergency

AAR Health Care runs a 24/7 medical emergency radio room. The service runs both basic and advanced life support ambulance services.

Contacts: 0725-225-225, 0734-225-225, 020-2717374/5/6, 0709-701000, or 0730-65500.

Email: [email protected]

AAR Kisumu: 0734 444470

Mombasa: 0729 933559

8) AMREF Flying Doctors

This service offers round-the-clock, medical standby rescue services using ground ambulances, helicopters or fixed wing aircraft.

Contacts: 0722-207350, 020-6000552, 020-6003988, 020-6002492, 020-6000833, 020-6000868

Email: [email protected]

9) The Nairobi Hospital

Contacts: 020 2845000, 020 2714400, 0722 204 114/5/6/7, 020 2713662, 020 2728003

10) The Mater Hospital

This hospital operates on a 24-hour basis. It has a section dedicated to accidents and emergencies.

Emergency contacts: 071  9073000 or 0732163000

Call centre: 0719073000 or 0732163000

11) MP Shah Hospital

This facility is located in Parklands, Nairobi County. 

Emergency department contacts: 020 4291 100 or 0722 204 427 or 0733 606 113

The hospital also has a 24-hour dedicated Covid-19 hotline: 0704 419 736

12) Aga Khan University Hospital

This hospital has branches in Nairobi, Kisumu and Mombasa as well as dedicated sections for adult and pediatric casualties.

The adult casualty emergency section can be reached on (0) 20366 2025

The pediatric casualty emergency section can be reached on (0) 20366 2031

Tele-consultation services are also available at the hospital from Monday to Friday 8:00am– 4:00 pm as follows:

Aga Khan University Hospital’s general contacts are as follows: 020 3740000, 020 374 2531, 0711092000, 0722204146, 020 3741749

13) Gertrude Children’s Hospital

The hospital offers ambulances for emergency and other services.

Contacts: 020 720 6000, 0730645000 or 0709529000

14) Consolata Mathari Hospital

This facility is based in Nyeri County and offers round the clock ambulance services.

Contacts: 0729098324 or 0203536939

15) OCOA Ambulance Service

OCOA Ambulance Services provides round the clock evacuation for life-threatening, medical emergency conditions.

Contact: 0758 692 000.

Email: [email protected].

16) Josmori Ambulance

Josmori Ambulance provides round the clock ambulance services that include county-to-county evacuation, across the border evacuations, referrals from hospital to hospital, medical evacuations from home to hospital, standby ambulance services for events and on-scene evacuations to hospitals.

Contact: 0700 767 664.

16) Sayyida Fatimah Hospital

Sayyida Fatimah Hospital is based in Mombasa at the coastal region.

Contacts: 0729 410 016

17) Ivory Health Solutions

Ivory Health provides both health and ambulance services in Nairobi and Kiambu counties.

Contacts: 0726 998 880, 0786 998 880.

18) Radiant Ambulances

Based in Nairobi, the Radiant hospitals offer 24-hour ambulance services. These include emergency evacuation services and planned patient services.

Hotline: 0717 666 695 or 0717 666 626

Ambulance: 0725 532 000

Email: [email protected]

19) Moi Teaching and Referral Hospital (MTRH)

MTRH is the second largest referral hospital in Kenya and has a transport department where emergency ambulances are based. The hospital operates four fully-equipped ambulances thath are also available to the public in the event of medical emergencies.

Contacts: 0701393979

20) Mama Lucy Kibaki Hospital

This hospital offers Advanced Life Support and Basic Life Support ambulances services. The services are operational 24/7 including during public holidays. This facility is on Kangundo Road in Umoja 2, Embakasi West, Nairobi County.

Contacts: 0208022676

21) Mbagathi County Hospital

The hospital borders the Kenyatta National Hospital and the Forces Memorial Hospital in Nairobi County. It has a dedicated line for emergency medical cases.

Contacts for emergency services: 020 2724712 or 0721 311 808

22) Bliss Medical Centre

Bliss has a fleet of ambulances equipped for round-the-clock advanced life support and basic life support.

Emergency contacts: 0780 328 381 or 0730 704 000

22) Nyeri Ambulance Services

There are a number of hospitals in Nyeri County that provide ambulance services. Below are their contacts:

a). Nyeri County Health Services Ambulances: 0717001649

b). Red Cross: 0722774693 or 0720596661

c). Consolata Mathari Mission Hospital: 0729098324 or 0203536939

d). Mary Immaculate Hospital: 0723576106

e). Outspan Hospital: 0722696901 or 0612030742

f). PCEA TumuTumu Hospital: 0720948474

23) Mombasa Ambulance Services

In Mombasa County, there are disaster and medical rescue services:

Mombasa County disaster

Contacts: 0707-911911, 0788-911911, 0775-911911 or 0756-911911

Ambulance Services

a). St John Ambulance: 0706-777077

b). Red Cross- E-plus: 0700-395395

c). AAR Ambulance: 0729-933559

d). Mewa Ambulance: 0716-292798

e). Kenya Police: 0722-343878 or 020-3556769

f). Pandya Mission Hospital: 041-229252/221783 or 0722 206424

More ambulance service providers across the country